Frequently Asked Questions
BioMax™
Q: What is BioMax™ material made of?
A: BioMax™ is a renewable bioplastic HDPE material sourced from the sugarcane plant.
Q: What’s the difference between BioMax™ and regular plastic?
A: Plant-based HDPE is about identical to traditional HDPE however, the large difference is that since it is sourced from plants, BioMax™ has a much smaller carbon footprint versus fossil fuel plastic.
Q: Why aren’t plant-based materials more popular?
A: At the moment, bio-based plastic material is very scarce. Many companies may want more sustainable options for things such as packaging but supply of such will be difficult to come by until more resources are allocated from producing fossil fuel plastics to plant-based ones. Earthwise Packaging is one of few companies with a consistent supply.
Ordering
Q: How do I place an order?
A: The fastest and easiest way to order is to use our Store page on this website. Orders are closely monitored every day.
Q: How do I check the status of an order?
A: Once you have logged into our site and established a customer account and secured password, simply select the My Account tab to review orders, change quantities on orders, print invoices, etc. You’ll find a wealth of account services options on that page.
Q: Can I look up prior orders?
A: You bet. See the previous answers for instructions. You can look up past orders and place new orders for the same or different quantities in seconds.
Q: What about sales tax?
A: Customers who hold resale permits for certain states can download a Resale Certificate and email it to info@earthwisepackaging.com. Following review, approved customers will be marked as tax exempt and will no longer be charged a sales tax at checkout.
See below for states eligible and resale certificate forms.
Payment
Q: How do I pay for my orders?
A: We accept Paypal, Visa, MasterCard, American Express, and ACH Bank Transfer.
Q: Do you accept cash for pickups?
A: Cash is not accepted.
Q: How does the charge appear on my credit card statement?
A: Earthwise Packaging
Shipping
Q: How long before my order ships?
A: We are the manufacturer! So, when you order it, we make it. Depending on order quantity, your order will ship within 5-7 business days.
Q: What shipping methods do you offer?
A: We offer UPS ground along with various Freight options for larger, pallet/multiple pallet orders. Less than a pallet quantities will ship through UPS.
Q: Can I pick up my order?
A: Yes, we offer both “Will Call” here at our Tustin, CA manufacturing facility as well as “Arrange your own shipping.” Hours for both options are Monday-Friday from 10am-2pm PST/PDT
Q: What products qualify for “Free Shipping”?
A: Earthwise Packaging BioMax™ and SST Shrink Sleeve Machine lines ship to qualifying zip codes for free.
Q: Which Zip codes qualify for “Free Shipping”?
A: We currently offer free UPS Ground Services and Freight options to the contiguous United States (US48) and Canada. If you are outside of those areas, please contact us to request a shipping quote.
Q: What happens if I receive a product damaged during shipment?
A: Upon receipt of POD (Proof of Delivery), Earthwise Packaging, Inc. will file a claim for damages suffered to the product during transit and replace or provide a credit for damaged parts if the claim is awarded.
- Claim must be made within two (2) business days of receipt of the product
- POD must clearly state the number of case(s) or pallet(s) damaged
- Allow up to three (3) weeks to award or deny
Q: What about International Shipping Fees, Duties, Taxes?
A: When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. Such charges are not included in the product price or shipping cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order.
Return Policy
Our goal at Earthwise Packaging is to provide the best possible purchasing experience. If you are unhappy with your purchase or have any issues/defects with your order, please reach out to info@earthwisepackaging.com. We are happy to assist you in exchanging or returning orders within 30 days of the ship date. Once the product is returned in unopened and undamaged condition, we will refund your purchase price less all shipping costs (including outbound shipping costs) as well as a 25% restocking fee.
All customized product purchases are final. Earthwise Packaging is unable to accept or offer refunds on custom-made products. If a customer is unsatisfied with their purchase, please contact our sales team to discuss further options.